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All may have worked out the way that it did due to luck. This author's guess is, however, that luck combined with the following actually allowed success to be achieved and at least one life to be spared. It is suggested that the reader consider the application of relevant factors to their own setting. Some may be more obvious than others:
- Perseverance
- Procedures
- Voice quality
- Identifying with a human need
- Reading the signs
- Team involvement
- Time, after starting to intervene
- Increasing pressure
- Calculating responses
- Winning attitude
- Going for a "win-win"
- Intelligence utilization
- Letting the victim know that his feelings were heard and understood
- Noting his investment in other parts of his life e.g. Family, kitten, mission
- Knowledge of his psychological status
- Letting him know that he was not alone
- Persistence in not leaving until the victim was safe
- Care for the victim after he came out
- Making promises that could be kept
- Sowing seeds of doubt
- Accepting his concessions
- Taking his problems seriously
- Taking our problems and personal needs seriously
- Caring for each member of our team
- Inner confidence that we could make it happen
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Copyright © 2006, James L. Greenstone
February 2006 |
Copyright © 2006, The Negotiator Magazine |